Home > Tradesman-On-Call’s Website Privacy Policy

Tradesman-On-Call’s Website Privacy Policy

Attention: Please read these terms of use (“terms”) carefully before using this website (“site”). Using this site indicates that you have read and accepted these terms. If you do not accept these terms, you are not authorised to use this site. These terms govern your use of the site, any content (such as text, data, information, software, graphics or photographs) that Tradesman-On-Call may make available through the site (collectively, “materials”) and any services that Tradesman-On-Call may provide through the site (collectively, “services”). The site, materials and services are referred to in these terms collectively as the “Tradesman-On-Call websites.”

Use of Tradesman-On-Call Websites

The consumer acknowledges that the utmost care was taken by Tradesman-On-Call Group and the service providers and/or artisans who are advertising, listed or accredited on the Tradesman-On-Call Group website to ensure that the information provided to the consumer on the website is both true and correct;

It is further acknowledged that the assumption of risk or liability in selecting an appropriate qualified service provider or artisan vests in the consumer;

In light of the above, the consumer indemnifies Tradesman-On-Call Group as well as the service providers and/or artisans advertising, listed or accredited on the website against any liability or claim which may arise in respect of the costs and any damages incurred as a result of the consumer relying on the information provided but nevertheless selecting service provider who is inappropriate to the consumer needs.

Except as set forth in “Other agreements; software, services or access”, below, Tradesman-On-Call authorises you to use the Tradesman-On-Call Websites only for your own personal, non-commercial purposes. Use of the Tradesman-On-Call Websites for any public or commercial purpose (including, without limitation, on another site or through a networked computer environment) is strictly prohibited. If you make copies of any of the materials, you must retain on any such copies all copyright and other proprietary notices contained in the original materials. You may not modify, publicly display, publicly perform or distribute the materials. As between you and Tradesman-On-Call, Tradesman-On-Call owns the Tradesman-On-Call Websites. The Tradesman-On-Call Websites are protected under South African and international copyright laws. Any unauthorised use of the Tradesman-On-Call Websites may violate copyright, trademark and other laws. If you breach any of these Terms, your authorisation to use this site automatically terminates and you must immediately destroy any downloaded or printed materials.


You are responsible for obtaining and maintaining all equipment and services needed for access to and use of the Tradesman-On-Call Websites and for paying all charges related thereto. When you register to open an account anywhere on the Tradesman-On-Call Websites or when you contact Tradesman-On-Call through the Tradesman-On-Call Websites for the purpose of receiving products or services, Tradesman-On-Call may collect certain personal information about you. Tradesman-On-Call’s use of such information is governed by the provisions of the Tradesman-On-Call Online Privacy Statement for the Site. By using our Site, you consent to such processing and you warrant that all data provided by you is true, accurate, current and complete information (and, for as long as you continue to use your Tradesman-On-Call Websites account, you agree to update such information and to keep it true, accurate, current and complete). You are responsible for maintaining the confidentiality of your Tradesman-On-Call Websites password and you are solely responsible for all activities that occur under your password. You agree to notify Tradesman-On-Call immediately of any unauthorised use of your password or any other breach of security related to the Tradesman-On-Call Websites.

Prohibited uses

You agree not to use the Tradesman-On-Call Websites (including, without limitation, any Materials or Services you may obtain through your use of the Tradesman-On-Call Websites): (a) in a manner that violates any local, state, national, foreign, or international statute, regulation, rule, order, treaty, or other law (each a “Law”); (b) to stalk, harass, or harm another individual; (c) to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; or (d) to interfere with or disrupt the Tradesman-On-Call Websites or servers or networks connected to the Tradesman-On-Call Websites. You further agree not to (x) use any data mining, robots, or similar data gathering or extraction methods in connection with the Tradesman-On-Call Websites; or (y) attempt to gain unauthorised access to any portion of the Tradesman-On-Call Websites or any other accounts, computer systems, or networks connected to the Tradesman-On-Call Websites, whether through hacking, password mining, or any other means and as further detailed below.

Viruses, Hacking and other offences: You must not misuse the Tradesman-On-Call Websites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Tradesman-On-Call Websites, the server on which the Tradesman-On-Call Websites are stored or any server, computer or database connected to the Tradesman-On-Call Websites. You must not attack the Tradesman-On-Call Websites via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Tradesman-On-Call Websites will cease immediately. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Tradesman-On-Call Websites or to your downloading of any Materials posted on it, or on any website linked to it.


Except as set forth in “Other agreements; software, services or access”, below, Tradesman-On-Call may terminate, suspend or modify your registration with, or access to, all or part of the Tradesman-On-Call Websites, without notice, at any time and for any reason. You may discontinue your participation in and access to the Tradesman-On-Call Websites at any time. If you breach any of these Terms, your authorisation to use the Tradesman-On-Call Websites automatically terminates and you must immediately destroy any downloaded or printed Materials (and any copies thereof).


The Tradesman-On-Call websites are provided “as is” and “with all faults” and the entire risk as to the quality and performance of the Tradesman-On-Call websites is with you. Should the materials or services prove defective, you, and not Tradesman-On-Call, assume the entire cost of all necessary servicing and repair. Tradesman-On-Call expressly disclaims all warranties of any kind, whether express, implied, or statutory, with respect to the Tradesman-On-Call websites (including, but not limited to, any implied or statutory warranties of merchantability, fitness for a particular use or purpose, and non-infringement of intellectual property rights). Without limiting the generality of the foregoing, Tradesman-On-Call makes no warranty that the Tradesman-On-Call websites will meet your requirements or that the Tradesman-On-Call websites will be uninterrupted, timely, secure, or error free or that defects in the Tradesman-On-Call websites will be corrected. Tradesman-On-Call makes no warranty as to the results that may be obtained from the use of the Tradesman-On-Call websites or as to the accuracy or reliability of any information obtained through the Tradesman-On-Call websites. No advice or information, whether oral or written, obtained by you through the Tradesman-On-Call websites or from Tradesman-On-Call, its parents, subsidiaries, or other affiliated companies, or its or their suppliers (or the respective officers, directors, employees, or agents of any such entities) (collectively, “the Tradesman-On-Call parties”) shall create any warranty. Tradesman-On-Call disclaims all equitable indemnities.

Limitation of liability

In no event will any of the Tradesman-On-Call parties be liable for (a) indirect, special, consequential, punitive, or exemplary damages whatsoever or howsoever caused or (b) any direct damages whatsoever in excess of one hundred south african (zar100.00) rands (including, without limitation, those resulting from loss of revenues, lost profits, loss of goodwill, loss of use, business interruption, loss or corruption of data or other intangible losses), directly arising out of or in connection with the Tradesman-On-Call websites (including, without limitation, use, inability to use, or the results of use of the Tradesman-On-Call websites), whether such damages are based on warranty, contract, tort, statute, or any other legal theory and even if any Tradesman-On-Call party has been advised (or should have known) of the possibility of such damages.

Exclusions and limitations

Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above disclaimers and limitations of liability may not apply to you. To the extent that any Tradesman-On-Call Party may not, as a matter of applicable law, disclaim any implied warranty or limit its liabilities, the scope and duration of such warranty and the extent of the Tradesman-On-Call Party’s liability shall be the minimum permitted under such applicable law.

Other agreements: software, services or access

Tradesman-On-Call may provide products (such as hardware or software) services (such as hardware maintenance or repair or software maintenance, installation or training) or access to Tradesman-On-Call Websites under the terms of a separate agreement between you and Tradesman-On-Call (each, an “Other Agreement”). Tradesman-On-Call ‘s obligations with respect to any product, service or access that it makes available to you under any Other Agreement shall be governed solely by the Other Agreement under which such product or service is provided and these Terms shall not be deemed or construed to alter the terms of such Other Agreements.

For example, the use of any software that is made available to download from the Tradesman-On-Call Websites (“Software”) is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”). You may not install any Software that is accompanied by or includes a License Agreement unless you first have agreed to the License Agreement terms. If no end user license agreement accompanies or is included with the Software, then such Software shall be deemed to be Materials hereunder and these Terms shall govern your use of such Software. FURTHER REPRODUCTION OR REDISTRIBUTION OF ANY SOFTWARE IS EXPRESSLY PROHIBITED, UNLESS SUCH REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PERMITTED BY THE LICENSE AGREEMENT ACCOMPANYING OR INCLUDED WITH SUCH SOFTWARE.

Modifications to Tradesman-On-Call Websites

Tradesman-On-Call reserves the right to modify, suspend or discontinue the Tradesman-On-Call Websites at any time without notice to you. For example, Tradesman-On-Call may make changes to the Materials and/or Services or to the products and prices described in them, at any time without notice. The Materials and Services may be out of date and Tradesman-On-Call makes no commitment to update the Materials and Services whatsoever. Information published on a Site may refer to products, programs or services that are not available in your country. Consult your local Tradesman-On-Call business contact for information regarding the products, programs and services that may be available to you.

User submissions

Certain areas of the Tradesman-On-Call Websites (e.g.: chat rooms or customer ratings and review areas) may permit you to submit feedback, information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials (each, a “User Submission”). By submitting a User Submission, you grant Tradesman-On-Call an irrevocable, perpetual, transferable, non-exclusive, fully-paid, worldwide, license (sub licensable through multiple tiers) to (a) use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your User Submissions (or any modification thereto), in whole or in part, in any format or medium now known or later developed and (b) use (and permit others to use) your User Submission in any manner and for any purpose (including, without limitation, commercial purposes) that Tradesman-On-Call deems appropriate in its sole discretion (including, without limitation, to incorporate your User Submission or any modification thereto, in whole or in part, into any technology, product, or service). Tradesman-On-Call reserves the right to display advertisements in connection with User Submissions and to use User Submissions for advertising and promotional purposes. Tradesman-On-Call may, but is not obligated to, pre-screen User Submissions or monitor any area of the Tradesman-On-Call Websites through which User Submissions may be submitted. You agree that you are solely responsible for all of your User Submissions. Tradesman-On-Call is not required to host, display, or distribute any User Submissions on or through the Tradesman-On-Call Websites and may remove at any time or refuse any User Submissions for any reason. Tradesman-On-Call is not responsible for any loss, theft, or damage of any kind to any User Submissions. Tradesman-On-Call does not want to receive any User Submission that is confidential. You understand and agree that any User Submission will be considered non-confidential and non-proprietary and that Tradesman-On-Call will be free to disclose your User Submission to any third party absent any obligation of confidence on the part of the recipient. Tradesman-On-Call does not guarantee that you will have any recourse through Tradesman-On-Call or any third party to edit or delete any User Submission you have submitted.

By submitting any User Submission, you represent and warrant that:

  • You are at least 13 years old; you own all rights in your User Submissions (including, without limitation, all rights to the audio, video, or digital recording and the performance contained in your User Submissions) or, alternatively, you have acquired all necessary rights in your User Submissions to enable you to grant to Tradesman-On-Call the rights in your User Submissions described herein;
  • You have paid and will pay in full all license fees, clearance fees, and other financial obligations, of any kind, arising from any use or commercial exploitation of your User Submissions;
  • You are the individual pictured and/or heard in your User Submissions or, alternatively, you have obtained permission from each person (including consent from parents or guardians for any individual under the age of eighteen (18)) who appears and/or is heard in your User Submissions to grant the rights to Tradesman-On-Call described herein;
  • Your User Submissions do not infringe the copyright, trademark, patent, trade secret, or other intellectual property rights, privacy rights, or any other legal or moral rights of any third party;
  • You voluntarily agree to waive all “moral rights” that you may have in your User Submission;
  • Any information contained in your User Submission is not known by you to be false, inaccurate, or misleading;
  • Your User Submission does not violate any Law (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination, or false advertising)
  • Your User Submission is not, and may not reasonably be considered to be, defamatory, libelous, hateful, racially, ethnically, religiously, or otherwise biased or offensive, unlawfully threatening, or unlawfully harassing to any individual, partnership, or corporation, vulgar, pornographic, obscene, or invasive of another’s privacy;
  • You were not and will not be compensated or granted any consideration by any third party for submitting your User Submission;
  • Your User Submission does not incorporate materials from a third party web site, or addresses, email addresses, contact information, or phone numbers (other than your own);
  • Your User Submission does not contain any viruses, worms, spyware, adware, or other potentially damaging programs or files;
  • Your User Submission does not contain any information that you consider confidential, proprietary, or personal; and
  • Your User Submission does not contain or constitute any unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation.

Links to third-party websites

Links on the Tradesman-On-Call Websites to third-party websites are provided solely as a convenience to you. If you use these links, you will leave the Tradesman-On-Call Websites. Tradesman-On-Call is not obliged to review such third-party websites, does not control such third-party websites and is not responsible for any such third-party websites (or the products services, or content available through the same). Thus, Tradesman-On-Call does not endorse or make any representations about such third-party websites, any information, software, products, services or materials found there or any results that may be obtained from using them. If you decide to access any of the third-party websites linked to from the Tradesman-On-Call Network, you do this entirely at your own risk.

Linking to this Site

You may create links to this Site from other websites, but only in accordance with the following terms and in compliance with all applicable laws.

Without Tradesman-On-Call written authorisation to the contrary, a website that links to this Site:

  • May link to, but shall not replicate, any Materials (including any Tradesman-On-Call logo);
  • Shall not create a browser or border environment around any Materials;
  • Shall not imply that Tradesman-On-Call endorses such website or any products, services or content available through such website;
  • Shall not misrepresent its relationship with Tradesman-On-Call;
  • Shall not present false or misleading information about Tradesman-On-Call, its products or its services;
  • Shall not contain content that could be construed as distasteful, offensive or controversial; and
  • Shall contain only content that is appropriate for all age groups. Tradesman-On-Call reserves the right to withdraw linking permission without notice.


Certain parts of the Tradesman-On-Call Website use “cookies” to keep track of your visit and to help you navigate between sections. A cookie is a small data file that may be stored on your computer’s hard-drive when you visit a website. Cookies can contain information such as the pages you have visited.

We use cookies on the Tradesman-On-Call Website to enable us to deliver content that is specific to your interests and to give us an idea of which parts of the Tradesman-On-Call Website you are visiting and to recognise you when you return to the Website. Our cookies do not read data from your computer’s hard-drive or read cookies created by other websites that you have visited. This means that your visit will be tracked, but that to all intents and purposes you remain anonymous.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Tradesman-On-Call Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you access the Website.


Tradesman-On-Call and any other product or service name or slogan or logo contained in the Tradesman-On-Call Websites are trademarks of Tradesman-On-Call and its suppliers or licensors and may not be copied, imitated or used, in whole or in part, without the prior written permission of Tradesman-On-Call or the applicable trademark holder. Ownership of all such trademarks and the goodwill associated therewith remains with Tradesman-On-Call or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilising any name, trademark or product or service name of Tradesman-On-Call without Tradesman-On-Call’s prior written permission. In addition, the look and feel of the Site (including all page headers, custom graphics, button icons and scripts) is the service mark, trademark and/or trade dress of Tradesman-On-Call and may not be copied, imitated or used (in whole or in part) without Tradesman-On-Call’s prior written permission. Reference to any products, services, processes or other information, by trade name, trademark or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Tradesman-On-Call.

Electronic communications

When you visit the Site or send e-mails to Tradesman-On-Call, you are communicating with Tradesman-On-Call electronically. We may respond to you by e-mail or by posting notices on the Site. You agree that all such notices, disclosures and other communications that Tradesman-On-Call provides to you electronically satisfy any legal requirement that such communications be in writing.


These Terms, together with any additional terms to which you agree when using particular elements of the Tradesman-On-Call Websites, constitute the entire and exclusive and final statement of the agreement between you and Tradesman-On-Call with respect to the subject matter hereof, superseding any prior agreements or negotiations between you and Tradesman-On-Call with respect to such subject matter. The Tradesman-On-Call Parties are third party beneficiaries with respect to the provisions in these Terms that reference them. These Terms and the relationship between you and Tradesman-On-Call shall be governed by the laws of SOUTH AFRICA and by using this Site you submit to the exclusive jurisdiction of the SOUTH AFRICAN courts. The failure of Tradesman-On-Call to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, you nevertheless agree that the court should endeavour to give effect to the intentions of Tradesman-On-Call and you as reflected in the provision, and that the other provisions of these Terms remain in full force and effect. The section titles in these Terms are for convenience only and have no legal or contractual effect. These Terms shall remain in full force and effect notwithstanding any termination of your use of the Tradesman-On-Call Websites. These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you, but may be assigned by Tradesman-On-Call without restriction.

Modifications to these Terms

Tradesman-On-Call may, at its sole and absolute discretion, change these Terms from time to time. Tradesman-On-Call will post notice of such changes on the applicable Site. If you object to any such changes, your sole recourse shall be to cease using the Tradesman-On-Call Websites. Continued use of the Tradesman-On-Call Websites following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages of the Tradesman-On-Call Websites and, in such circumstances, the expressly designated legal notice or term shall be deemed to be incorporated into these Terms and to supersede the provision(s) of these Terms that are designated as being superseded.

Further notes:

  • All orders will take 7 – 10 working days to arrive back from print from the day of approval.
  • Establishing a store presence will take 2 – 3 working days after stock has arrived from print.
  • All queries can be directed to gavin@tradesmanoncall.co.za or john@tradesmanoncall.co.za
  • If artwork is provided please ensure that it is in high-resolution pdf or Adobe Illustrator file formats.
  • All fonts need to be embedded if one’s own artwork is provided.

Payment & Pricing

Pricing of products or services offered by that of Tradesman-On-Call Group may change at any given time with out any prior written warning or written consent. Quotations given by Tradesman-On-Call Group support centre staff or Tradesman-On-Call Group Representitives are valid for 30 days from date of quotation. You agree fully to pay for any product/service in full no later than 7 days of invoice/statement.

  • Credit Card Payments:
    • Tradesman-On-Call Group agrees to not disclose or provide any persons/businesses/legal entities with any form of your credit card details, we agree to keep this information secure at all times and will purge such information if necessary.
  • Debit Order Payments
    • Debit Orders with Tradesman-On-Call Group are done on user selected dates within any given month of the year. These dates include, but are not limited to, the 1st of every month, as well as the 15th of every month. When registering for a premium membership, you may choose which date you would prefer if a debit order has been chosen as your prefered payment option.
    • Tradesman-On-Call Group will not debit any account without prior consent of the account holder, we will not be held liable for information provided that is not correct.
    • Debit Order rejections maintain a charge of R125.00 (zar125.00) incl. VAT, and will be paid in full with the remainder of any form of arrears created by the rejected debit order within 7 working days.
    • Tradesman-On-Call Group agrees to not disclose any banking information to any persons/businesses/legal entities of any kind.
  • EFT Payments
    • EFT Payments can be made into the following account:
      • FNB Cheque Account
      • Key West Branch
      • Account Number: 623 663 451 58
      • Branch Code: 250 655
    • Any missed debit orders or any rejected debit orders may be paid in full via EFT 7 days after the rejection of the debit order.


Except as set forth in “Other agreements; software, services or access”, below, Tradesman-On-Call may terminate, suspend or modify your registration with, or access to, all or part of the Tradesman-On-Call Websites, without notice, at any time and for any reason. Self-termination of any account held with Tradesman-On-Call Group shall be provided for in writing 30 days prior to termination date, any, and all account arrears (premium memberships) must be settled and paid up to date before the date of termination.

Refund Policy

Any dispute pertaining to the products/services provided by Tradesman-On-Call Group which may require a refund or exchange of product/service, needs to be provided for in writing with photographs/testimonials showing full reason as to why the refund/exchange may required by Tradesman-On-Call Group.

All refunds/exchanges will be taken into consideration within 10 working days from date of dispute. Thereafter a further 10 working days will be required to complete the refund or exchange transaction held between the customer and Tradesman-On-Call Group.

Due to the nature of debit orders, debit order payments will not be refunded in cash, debit order refunds will only be refunded in full 90 days after the transaction date.

Revised 29 February 2016